Nearme
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Privacy Policy

This Privacy Policy sets forth the basic policy regarding the handling of information related to customers (hereinafter referred to as “Customer Information”) that is obtained and used by NearMe, Inc. (hereinafter referred to as the “Company”). The Company shall handle Customer Information as follows. In order to use the internet service “NearMe” (hereinafter referred to as the “Service”) provided by the Company, customers are required to carefully read and agree to the following. If you do not agree, you will not be permitted to access or use the Service.

Article 1 (General Provisions)

  1. 1. The Company shall comply with the Act on the Protection of Personal Information (hereinafter referred to as the “APPI”) and other applicable laws and regulations, and shall strive to appropriately handle and protect Customer Information in accordance with this Privacy Policy (hereinafter referred to as the “Policy”).
  2. 2. Where the Company separately stipulates the handling of Customer Information in the Service, such stipulations shall also apply, and in the event of any inconsistency between such stipulations and this Policy, such stipulations shall prevail.
  3. 3. This Policy shall not apply to services provided by third parties (hereinafter referred to as “External Services”). For the handling of Customer Information in External Services, please refer to the privacy policies of the respective service providers.

Article 2 (Definition of Information)

The Company may acquire Customer Information, including personal information (as defined in Article 2, Paragraph 1 of the APPI; the same shall apply hereinafter), in connection with the Service and in other contexts, as set forth below.

1. Information provided by customers

  1. 1)Email address and password
  2. 2)Name, address, telephone number, date of birth, nickname, profile photo, credit card information or bank account information, and other payment-related information
  3. 3)Other information provided by customers to the Company

2. Information collected by the Company

  1. 1)Device Information
    The Company may collect device-specific information (such as MAC addresses and other unique device identifiers) for the operation, maintenance, and improvement of the Service or for the prevention of fraudulent activities.
  2. 2)Log Information and Activity History
    The Company may collect information automatically generated and stored when customers use the Service, including IP addresses, request timestamps, and usage history within the Service.
  3. 3)Location Information
    The Company may collect location information transmitted from customers’ devices within the scope necessary to provide services utilizing such information. Customers may disable the transmission of location information through device settings; however, some functions of the Service may become unavailable as a result.
  4. 4)Cookies and Anonymous IDs
    The Company may use technologies such as cookies and similar technologies in the Service and may store and use such data. Cookies are industry-standard technologies used by web servers to identify users’ devices. While cookies can identify a device, they do not identify individuals.
    Customers may disable cookies through device settings; however, doing so may render all or part of the Service unavailable.
    The Company may use Google Analytics provided by Google LLC as a service capable of statistically collecting and analyzing identifiers stored in cookies. For information regarding data collection through Google Analytics and its handling, please refer to Google’s privacy policy. Customers may also opt out of Google Analytics through a browser add-on.
  5. 5)Information from External Services
    The Company may collect information registered with External Services (such as Facebook, Stripe, or other services), including names, nicknames, email addresses, IDs, dates of birth, gender, profile images, friend information, credit card numbers, and bank account numbers, when customers authorize linkage with such services and enter their credentials.

Article 3 (Proper Acquisition and Use)

The Company shall acquire and use Customer Information by lawful and fair means within the scope necessary for its business and shall not acquire such information through deception or other improper means.

Article 4 (Purpose of Use)

1. The Company shall handle Customer Information within the scope of the following purposes and shall not use it beyond such scope without the consent of the customer:
  1. 1)Identity verification and prevention of unauthorized use
  2. 2)Matching users for ride-sharing and providing the Service
  3. 3)Smooth provision, maintenance, and improvement of the Service
  4. 4)Notification or provision of new services related to the Service
  5. 5)Responding to inquiries regarding the Service
  6. 6)Notification of changes to the terms of use or this Policy, suspension or termination of the Service, contract termination, or other important notices relating to the Service
  7. 7)Use of Customer Information for the following purposes:
    a) Provision of services affiliated with the Service (hereinafter referred to as “Affiliated Services”)
    b) Investigation and analysis of usage status, etc.
    c) Proposals of various services, provision of information, and delivery of advertisements to customers, including identifying users by matching identifiers such as email addresses, telephone numbers, cookies, and other information necessary to identify customers with user lists held by advertising partners specified in Article 5, Paragraph 1, Item 13, and delivering advertisements or information to customers who meet certain conditions
    d) Analysis of advertising effectiveness
    e) Market analysis or marketing
  8. 8)Creation of statistical data processed into a form that does not identify individuals by analyzing Customer Information based on attributes such as gender, age group, and interests
2. The Company may change the purposes of use within a scope reasonably recognized as having a substantial relationship with the purposes prior to the change, and shall notify or publicly announce such changes by methods separately prescribed by the Company.
3. The Company may use personal information entrusted by insurance companies within the scope necessary to perform entrusted operations. The purposes of use by such insurance companies are set forth on the respective websites of such insurance companies listed below.
[Insurance Companies with which the Company has Transactions]
Non-life Insurance Company
Aioi Nissay Dowa Insurance Co., Ltd.

Article 5 (Provision to Third Parties)

1. The Company shall not provide personal data among Customer Information to third parties except in the following cases:
  1. 1)Where the consent of the customer has been obtained
  2. 2)Where necessary to provide information to other customers within the scope necessary for ride-sharing via the Service
  3. 3)Where necessary to provide information to payment processing service providers within the scope necessary for payment of fees incurred through the use of the Service
  4. 4)Where disclosure is made to payment processors or contractors for the provision of the Service, response to inquiries, or provision of after-sales services
  5. 5)Where disclosure is made to introducers (such as accommodation facilities) or service providers used by customers in order to provide the Service in cooperation with such parties
  6. 6)Where all or part of the handling of personal data is outsourced within the scope necessary to achieve the purposes of use
  7. 7)Where required by laws and regulations
  8. 8)Where necessary to address acts that violate the terms of use of the Service, acts against public order and morals, or acts that harm or may harm the rights or interests of others
  9. 9)Where necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the individual
  10. 10)Where particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the consent of the individual
  11. 11)Where it is necessary to cooperate with national or local governmental bodies or persons entrusted thereby in performing legally prescribed duties, and obtaining consent may impede such performance
  12. 12)Where business succession involving personal information is carried out due to merger, company split, business transfer, or other reasons
  13. 13)Where the third party is an academic research institution and it is necessary for such institution to handle the personal data for academic research purposes (excluding cases where there is a risk of unjustly infringing upon the rights and interests of individuals)
  14. 14)Where, for the purposes set forth in Article 4, Paragraph 1, Item 7(c), the Company provides email addresses, telephone numbers, cookies, and other information necessary to identify customers to the following advertising partners
Advertising PartnersPrivacy Policy
Google LLCLink
Meta Platforms, Inc.Facebook Link
Instagram Link
Twitter, Inc.Link
Microsoft CorporationLink
Criteo S.A.Link
SmartNews, Inc.Link
LY CorporationLink
2. The Company may provide Customer Information to providers of Affiliated Services (hereinafter referred to as “Affiliated Partners”) with the consent of the customer for the purpose of providing such services.
3. When the Company provides personal data to a third party or acquires such data from a third party (including cases where personal-related information is acquired as personal information), the Company shall confirm the background of such provision or acquisition and record and retain matters prescribed by laws and regulations, such as the name of the recipient or provider.

Article 6 (Outsourcing of Handling of Personal Information)

The Company may outsource all or part of the handling of personal information acquired from customers to third parties (including outsourcing analysis, management, or other operations involving information containing personal information).
In such cases, the Company shall, in advance, conclude confidentiality agreements or similar agreements with such contractors in accordance with this Policy and shall exercise necessary and appropriate supervision to ensure proper security management of information by such contractors.
The principal service providers to whom the Company outsources such handling and the details of the outsourced services are as follows:

Service ProviderOutsourced ServicesPrivacy Policy
Channel Corporation Inc.Web-based customer engagementLink
Braze, Inc.Message deliveryLink

Article 7 (Joint Use)

The Company may jointly use customers’ personal information with Affiliated Partners or other third parties to the extent necessary for providing Affiliated Services. In such cases, the items of information to be jointly used shall be as set forth below. In addition, if there are any additions or changes, the Company shall disclose such matters in advance on its website or by other appropriate means.

  1. 1. The information to be jointly used shall be Customer Information.
  2. 2. The scope of joint users shall be Affiliated Partners (their specific names will be disclosed in advance).
  3. 3. The purpose of joint use shall be as set forth in “Purposes of Use of Information.”
  4. 4. The Company shall be responsible for the management of the jointly used information.

Article 8 (Behavioral Targeting Advertising)

1. For the purpose of implementing targeted advertising (i.e., advertising tailored to customers’ needs, interests, and preferences) by the Company or third-party advertising distributors, the Company may collect, use, or provide customers’ log information, activity history information, as well as cookies and anonymous IDs (hereinafter collectively referred to as “Log Information, etc.”) in connection with the provision of the Service or Affiliated Services.
2. The Company shall retain Log Information, etc. collected from customers only for the period that is lawful and reasonably necessary for business purposes.

Article 9 (Provision of Personal Related Information to Third Parties)

1. Except as provided by applicable laws and regulations, where it is expected that a third party will acquire personal-related information as personal data, the Company shall not provide such information to the third party without confirming that the third party has obtained the consent of the individual concerned to acquire such information.
2. Except as provided by applicable laws and regulations, when the Company provides personal-related information to a third party based on the confirmation set forth in the preceding paragraph, the Company shall confirm and record matters related to such provision (including when and to whom the information was provided, what personal-related information was provided, and how the third party obtained the individual’s consent).

Article 10 (Handling of Sensitive Information)

The Company shall not, in principle, acquire, use, or provide to third parties any sensitive information, including special care-required personal information (such as race, creed, social status, medical history, criminal record, or victimization history), as well as information concerning union membership, domicile of origin, registered domicile, healthcare, and sexual life, except in the following cases:

  1. 1. When required by laws and regulations
  2. 2. When necessary for the protection of a person’s life, body, or property
  3. 3. When particularly necessary for improving public health or promoting the sound development of children
  4. 4. When necessary to cooperate with national or local governmental bodies or their contractors in performing legally prescribed duties
  5. 5. When necessary for the performance of operations such as insurance premium collection, to the extent required, including acquisition, use, or provision of sensitive information concerning employees’ membership in political, religious, or labor organizations
  6. 6. When necessary, within the scope required, for the performance of insurance claim payment procedures involving inheritance
  7. 7. When necessary for the proper operation of the insurance business, and with the consent of the individual, to the extent required for business execution

Article 11 (Security Management)

1. The Company shall take necessary and appropriate measures to prevent leakage, loss, or damage of Customer Information and to otherwise ensure the security of Customer Information, including implementing access restrictions to personal information files.
2. The Company shall designate its Representative Director as the person responsible for the management of Customer Information and shall ensure proper management and continuous improvement.

Article 12 (Provision of Information on Foreign Systems)

Information regarding the systems of foreign countries related to advertising partners to whom data is provided is as follows:
Advertising PartnerCountry/Region and Information on Personal Data Protection SystemsMeasures Taken by the Recipient
Google LLCUnited States (California)Measures corresponding to all eight principles of the OECD Privacy Guidelines are implemented.
Meta Platforms, Inc.United States (California)Measures corresponding to all eight principles of the OECD Privacy Guidelines are implemented.
Twitter, Inc.United States (California)Measures corresponding to all eight principles of the OECD Privacy Guidelines are implemented.
Microsoft CorporationUnited States (Washington)Measures corresponding to all eight principles of the OECD Privacy Guidelines are implemented.

Article 13 (Disclosure, Correction, Addition, or Deletion of Personal Information)

1. Users may request disclosure of personal information (including disclosure of records) that cannot be confirmed on the Service, in accordance with procedures separately prescribed by the Company, except in the following cases. A prescribed fee may be charged in accordance with such procedures.
  1. 1) Where disclosure may harm the life, body, property, or other rights and interests of the individual or a third party
  2. 2) Where disclosure may significantly impede the proper conduct of the Company’s business
  3. 3) Where disclosure would violate laws or regulations
  4. 4) Where it cannot be confirmed that the request is made by the individual
2. If a customer wishes to correct, add, or delete their personal information held by the Company, such request may be made in accordance with procedures separately prescribed by the Company. Upon confirming the identity of the requester, the Company shall correct, add, or delete the information within a reasonable period and scope if it is found to be inaccurate.

Article 14 (Amendments to this Policy)

1. The Company shall periodically review the operation of the handling of Customer Information and strive for continuous improvement, and may amend this Policy as necessary.
2. The amended Policy shall be notified to customers by posting on the Service or the Company’s website or by other appropriate means. However, where customer consent is required by law for such amendments, the Company shall obtain consent by a method prescribed separately.

Article 15 (Contact)

The Company will promptly respond to requests from customers regarding disclosure, correction, suspension of use of personal information, and other complaints or inquiries.

Contact Information
RepresentativeKoichiro Takahara
Business HoursWeekdays 9:00–17:00
Emailinfo@nearme.jp
Established: February 14, 2018
Revised: October 1, 2021
Revised: September 1, 2022
Revised: February 1, 2023
Revised: June 1, 2023
Revised: September 16, 2025